Terms of service
# Terms of Service
Last updated: April 3, 2026
Welcome to Vasa Living (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website www.vasaliving.com (the “Site”) and the purchase of products from our store.
By accessing our Site or purchasing something from us, you agree to be bound by these Terms.
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## 1. Online Store Terms
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction, or you have given consent for a minor to use this site.
- You will not use our products for any illegal or unauthorized purpose.
- You will not violate any laws in your jurisdiction (including copyright laws).
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## 2. General Conditions
We reserve the right to:
- Refuse service to anyone for any reason at any time.
- Limit or cancel quantities purchased per person or order.
- Modify or discontinue any part of the Service without notice.
Your content (excluding payment information) may be transferred unencrypted over networks.
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## 3. Accuracy of Information
We strive to ensure all product descriptions, pricing, and images are accurate. However:
- Errors may occur (pricing, stock, descriptions).
- We reserve the right to correct errors without prior notice.
- Product colors may vary depending on your device screen.
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## 4. Products and Services
- Products are available exclusively online and may have limited quantities.
- We reserve the right to discontinue products at any time.
- We do not guarantee that product quality will meet your expectations.
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## 5. Pricing and Payments
- All prices are listed in INR (₹) unless otherwise specified.
- Prices are subject to change without notice.
- We reserve the right to refuse or cancel any order.
Accepted payment methods include:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets (if enabled)
Cash on Delivery (COD) is currently not available.
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## 6. Order Acceptance & Cancellation
We may cancel or refuse orders if:
- Product is out of stock
- Payment is not authorized
- Suspicious or fraudulent activity is detected
If your order is canceled after payment, a refund will be processed to your original payment method.
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## 7. Shipping & Delivery
- Delivery timelines are estimates and may vary due to logistics.
- We are not responsible for delays caused by courier partners.
- Risk of loss passes to you upon delivery.
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## 8. Returns & Replacement Policy
We aim to maintain strict quality control. However, we currently offer a limited 2-day return/replacement window under specific conditions:
- Requests must be raised within 2 days (48 hours) of delivery.
- Returns/replacements are only applicable for:
- Damaged products
- Defective items
- Wrong product delivered
Conditions:
- Product must be unused and in original packaging.
- Proper unboxing proof (photo/video) may be required.
- We reserve the right to reject return/replacement requests that do not meet our criteria.
Note: We generally follow a no return policy, and returns/replacements are only accepted in exceptional cases as mentioned above.
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## 9. Intellectual Property
All content on this website (logos, images, text, graphics) is owned by Vasa Living and protected under applicable intellectual property laws.
You may not:
- Copy
- Reproduce
- Sell or exploit content without written permission
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## 10. User Comments & Feedback
If you submit feedback, suggestions, or comments:
- You grant us the right to use them without restriction.
- We are not obligated to maintain confidentiality or provide compensation.
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## 11. Personal Information
Your submission of personal information is governed by our Privacy Policy.
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## 12. Prohibited Uses
You are prohibited from using the site:
- For unlawful purposes
- To violate laws or regulations
- To transmit malware or harmful code
- To spam, phish, or scrape data
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## 13. Limitation of Liability
We do not guarantee uninterrupted or error-free service.
In no case shall Vasa Living be liable for:
- Indirect or incidental damages
- Loss of profits or data
- Delays or service interruptions
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## 14. Indemnification
You agree to indemnify and hold harmless Vasa Living from any claims arising out of:
- Your breach of these Terms
- Your violation of any law or third-party rights
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## 15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Jurisdiction: Courts of Hyderabad, Telangana
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## 16. Changes to Terms
We reserve the right to update or change these Terms at any time. Changes will be posted on this page.
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## 17. Contact Information
For any questions regarding these Terms:
Email: support@vasaliving.com
Phone: 96422 22452
Address: Bachupally, Hyderabad, Telangana, India
Available Hours:
MON to SAT : 10:00AM - 6:00PM
SUN: 10:00AM - 7:00PM
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