Shipping policy
Shipping Policy – Vasa Living
Effective Date: April 5, 2026
Thank you for shopping with Vasa Living. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery. This policy is designed to work in conjunction with our strict No Return / No Refund policy.
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### 1. Order Processing Time
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- Orders placed after business hours will be processed on the next working day.
- Processing time may increase during peak seasons or high order volumes.
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### 2. Shipping Coverage
- We currently ship across India only.
- International shipping is not available at this time.
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### 3. Shipping Charges
- Shipping charges are calculated at checkout based on order size, weight, and delivery location.
- All shipping charges are non-refundable under any circumstances.
- Vasa Living reserves the right to modify shipping charges at any time without prior notice.
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### 4. Estimated Delivery Timeline
- Delivery timeline: 7 to 15** business days** after dispatch.
- Remote locations or rural areas may take up to 20 business days or more.
- Delivery timelines are indicative only and not guaranteed.
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### 5. Cash on Delivery (COD)
- Cash on Delivery (COD) is NOT available.
- All orders must be prepaid through available payment methods.
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### 6. Delays & External Factors
- Delivery may be delayed due to:
- Weather conditions
- Natural disasters
- Logistics issues
- Government restrictions
- Vasa Living is not liable for such delays.
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### 7. Damaged or Lost Shipments
- If your order arrives damaged:
-Contact us within 24 hours of delivery with photo/video proof.
- Vasa Living is not responsible for:
- Minor packaging damage not affecting the product
- Issues reported after the specified timeframe
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### 8. No Return / No Refund Policy (Shipping Impact)
- Vasa Living follows a strict No Return and No Refund policy.
- Once an order is shipped, it cannot be canceled, returned, or refunded.
- Customers are requested to carefully review product details before placing orders.
- Shipping charges (if any) are non-refundable.
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### 9. Replacement Conditions (Very Limited Cases Only)
Replacement will be considered ONLY in the following case:
- Product received is completely damaged or defective
Mandatory conditions:
- Issue must be reported within 24 hours of delivery
- Clear unboxing video proof is required (without cuts)
- Product must be unused and in original condition
❌ No replacement will be provided for:
- Minor scratches, color variations, or design expectations
- Customer dissatisfaction
- Wrong product selected by customer
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### 10. Delivery Responsibility
- Customers must provide accurate address and phone number.
- Vasa Living is not responsible for:
- Incorrect or incomplete address
- Customer unavailable during delivery
- If delivery fails due to customer negligence:
- Order may be canceled
- No refund or re-shipping will be provided
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### 11. Courier & Delivery Attempts
- Delivery will be attempted by our logistics partners.
- If customer refuses delivery:
- Order will be treated as completed
- No refund or replacement will be provided
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### 12. Delays Beyond Control
We are not responsible for delays caused by:
- Weather conditions
- Transport/logistics disruptions
- Government restrictions
- Natural disasters
Such delays do not qualify for cancellation, refund, or compensation.
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### 13. Damaged Shipment Claims
- Any damage must be reported within 24 hours with:
- Unboxing video
- Clear images
- Claims without proof will be rejected strictly.
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### 14. Order Cancellation by Vasa Living
We reserve the right to cancel any order due to:
- Non-serviceable location
- Pricing or listing errors
- Suspicious or fraudulent transactions
- Vasa Living reserves the right to refuse or cancel any order at its sole discretion.
In such cases, a refund (if applicable) will be processed.
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### 15. Contact Information
For shipping-related support and queries, please contact us::
- Email: support@vasaliving.com
- Phone: 96422 22452
- Address: Bachupally, Hyderabad, Telangana, India
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### 16. Policy Acceptance
By placing an order with Vasa Living, you acknowledge and agree to this Shipping Policy along with our No Return / No Refund terms.
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### 17. Policy Updates
Vasa Living reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
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By placing an order with Vasa Living, you agree to this Shipping Policy.
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Vasa Living – Delivering Value with Responsibility