1. What does Vasa Living sell?

Vasa Living offers home décor, furniture, and home improvement products designed for modern living. All products listed are subject to availability and may be discontinued without prior notice.

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2. Where do you deliver in India?

We deliver across India; however, certain remote or restricted locations may not be serviceable. Order acceptance is subject to serviceability confirmation.

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3. What are the order processing and delivery timelines?

* Processing Time: 1–3 business days

* Delivery Time: 3–10 business days

Delays may occur due to logistics, weather, or operational constraints. Estimated timelines are not guaranteed.

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4. How can I track my order?

Tracking details will be shared via email/SMS after dispatch. Customers are responsible for monitoring shipment status.

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5. What are the shipping charges?

Shipping charges depend on product size, weight, and delivery location. Charges are calculated and displayed at checkout. Shipping fees are non-refundable.

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6. Do you provide free shipping?

Free shipping is offered only on selected products or promotional campaigns and may be withdrawn at any time without notice.

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7. What is your return policy?

Returns are accepted only if:

* Request is raised within the defined return window

* Product is unused, undamaged, and in original packaging

Non-returnable items include:

* Used products

* Customized or made-to-order items

* Clearance or discounted products

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8. What is your replacement policy?

Replacements are only applicable for:

* Damaged items

* Defective products

* Incorrect items delivered

Approval is subject to verification with valid proof (images/videos).

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9. What is your refund policy?

* Refunds are processed after inspection and approval

* Timeline: 5–10 business days

* Refunds will be issued to the original payment method

Shipping and COD charges are non-refundable.

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10. What should I do if I receive a damaged or wrong product?

You must report the issue within 24–48 hours of delivery with clear images/videos. Requests beyond this timeframe will not be accepted.

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11. Can I cancel my order?

* Orders can only be canceled before dispatch

* Once shipped, cancellations are not allowed

Refunds for prepaid cancellations (if eligible) will follow standard processing timelines.

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12. Is Cash on Delivery (COD) available?

COD is available only for selected locations and order values. Vasa Living reserves the right to disable COD for any order without prior notice.

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13. Can I modify my order after placing it?

Order changes (address, product, quantity) are allowed only before processing. Once processed, no modifications are permitted.

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14. Do you offer gift wrapping?

Gift wrapping is available for selected products at an additional cost. Charges apply per item unless stated otherwise.

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15. Why is my order delayed?

Delays may occur due to:

* High demand

* Courier/logistics issues

* Natural events or unforeseen circumstances

Vasa Living is not liable for delays beyond operational control.

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16. What if a product is out of stock after ordering?

If a product becomes unavailable post-order:

* The order may be canceled

* A full refund will be issued (for prepaid orders)

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17. Is it safe to shop on Vasa Living?

Yes, all transactions are secured via trusted payment gateways. However, Vasa Living is not responsible for issues arising from third-party payment providers.

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18. How can I contact customer support?

* Email: support@vasaliving.com

* Phone: +91 96422 22452

Support requests are handled during business hours only.